1. Changing or cancelling an order
Email info@kktckart.com as soon as possible to change or cancel an order. We check the production stage and explain available changes and any previously agreed costs. Artwork or quantity changes may not always be possible after custom production begins. Production approval and cancellation arrangements are explained before you confirm your order.
2. Defective, incorrect or missing items
Contact us about printing that differs from the approved design, an incorrectly programmed link, damage or missing items. Include your business name, order details and the issue; we may request photos or a card inspection. We assess correction, reprinting, replacement or a refund according to the circumstances and your applicable rights.
3. Refund process
For an approved refund, we confirm the amount, method, any return of physical cards and estimated processing time in writing. Do not send full payment-card numbers or security codes. This policy does not limit applicable mandatory refund or other rights, including for personalised products.